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Ordering a new EBT card is a simple process that can be done online, over the phone, or in person at your local Department of Social Services office. Follow these steps to ensure you receive your new card quickly and efficiently.
Online Ordering
Ordering your new EBT card online is the quickest and most convenient method. Follow these steps to place your order:
- Visit the official website of your state’s EBT program.
- Log in to your account using your username and password.
- Navigate to the “EBT Card Replacement” or “Order New Card” section.
- Enter your personal information and follow the prompts to complete the order process.
Phone Ordering
If you prefer to order your new EBT card over the phone, follow these steps:
- Call the customer service number provided on the back of your current EBT card.
- Follow the automated prompts to report your card as lost or stolen.
- Provide the necessary information to verify your identity, such as your Social Security number or date of birth.
- A customer service representative will assist you in ordering a new card and provide an estimated delivery time.
In-Person Ordering
If you would rather order your new EBT card in person, visit your local Department of Social Services office. Be sure to bring the following documents with you:
| Required Documents: | Photo ID (driver’s license, state ID) | Social Security card | Proof of address (utility bill, lease agreement) |
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Checking Order Status
After placing your order for a new EBT card, you may want to track its status to ensure timely delivery. Here’s how you can check the status:
- Log in to your online EBT account and navigate to the “Order Status” section.
- Call the customer service number and inquire about the status of your order.
Activating Your New EBT Card
Once you receive your new EBT card, you will need to activate it before you can use it to access benefits. Follow these steps to activate your card:
- Call the activation number provided on the card or in the activation instructions.
- Enter your card number and follow the automated prompts to complete activation.
- Your new EBT card is now ready to use for purchasing eligible items.
Ordering a new EBT card is a straightforward process that can be done through various methods. Whether you choose to order online, over the phone, or in person, be sure to follow the necessary steps to receive your new card promptly. By following these guidelines, you can ensure a hassle-free experience when ordering a new EBT card.