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If you’ve misplaced or lost your EBT card, it is crucial to report it immediately to protect your benefits and prevent unauthorized use. Below are step-by-step instructions on how to report a lost EBT card in a timely manner.
1. Contact Customer Service
The first step in reporting a lost EBT card is to contact the customer service number provided on the back of your card. This is typically a toll-free number that is available 24/7 for cardholders to report lost or stolen cards. When you call, be prepared to provide your card number, name, and any other identifying information requested by the customer service representative.
2. Disable the Card Online
Some states offer the option to disable your EBT card online through the state’s EBT website or mobile app. Log in to your account using your username and password, then follow the prompts to report your card as lost. This will prevent any unauthorized transactions from occurring until you receive a replacement card.
3. Visit the Local Office
If you prefer to handle the situation in person, you can visit your local Department of Social Services office or EBT card center to report your lost card. Bring a form of ID, such as a driver’s license or passport, to confirm your identity. The staff will assist you in deactivating your lost card and issuing a new one.
4. Verify Transactions
Check your recent transaction history online or by calling customer service to ensure there are no unauthorized charges on your lost EBT card. If you notice any suspicious activity, report it to customer service immediately to prevent further fraud or misuse of your benefits.
5. Keep Your PIN Secure
While reporting a lost EBT card is essential, it is equally important to keep your PIN secure to protect your benefits. Avoid sharing your PIN with anyone or writing it down where it can be easily found. If you suspect that your PIN has been compromised, change it immediately to prevent unauthorized access to your account.
By following these steps promptly after realizing your EBT card is lost, you can safeguard your benefits and avoid any financial loss due to unauthorized transactions.